MyChart by Prime Healthcare Terms & Conditions

By agreeing to these terms and conditions, I acknowledge that I am requesting Prime Healthcare to release my personal health information, including test results, to my online personal health record and to grant me access to my online personal health record, including the ability to communicate with my health care team concerning my health information via the Internet using MyChart by Prime Healthcare application. I understand that Prime Healthcare or any of Prime Healthcare's affiliates reserves the right to limit or discontinue my use of the online patient services if I do not abide by these terms and conditions or at the sole discretion of Prime Healthcare.

Privacy and Security Policy

Prime Healthcare and its affiliates consider the privacy of your health information to be one of the most important elements in our relationship with you. Our responsibility to maintain the confidentiality of your health information is one that we take very seriously.

Summary of Requirements

  • e-Messaging should never be used for urgent matters.
  • A valid and functional e-mail address must be provided.
  • Online ID and password should not be shared with anyone. Use of Prime Healthcare's online patient services is for accessing an individual's health information or authorized access to health information of someone in my care.
  • Use of Online Patient Services

I understand that Prime Healthcare's online patient services should never be used for urgent matters.

I understand that attachments or image captures may be used to assist in communications with a clinician and should not be used as a substitute for in person consultation with a clinician or in lieu of seeking emergency services. I understand and accept the risk of using my equipment for electronic interaction may result in unclear or low quality attachments or image captures, which may actually hinder or prevent accurate of my personal physical conditions.

For all urgent matters that I believe may immediately affect my health or well-being, I will, without delay, contact my clinician, and/or go to the emergency department of a local hospital, and/or dial 911.