MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • View your health summary from the MyChart electronic health record
  • View test results
  • Access trusted health information resources
  • Pay bills online
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their next hospital visit. This code will enable you to log in and create your own username and password. You can also click sign up now on the sign-in page and request an activation code. (Please note that online requests can take up to a week to process).

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChartHelp@primehealthcare.com and after we verify your information, a new code will be emailed to you.

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Who do I contact if I have further questions?

You may e-mail us at MyChartHelp@primehealthcare.com, or you can call our MyChart Patient Support Line at 844-237-7463.

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When can I see my test results in MyChart?

Your test results are released to your MyChart 24 hours after being discharge from the hospital.

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Why are certain test results not shared electronically via MyChart?

Tests of a very sensitive nature are not released to MyChart.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Requests for proxy access can be made by emailing MyChart@primehealthcare.com.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 844-237-7463 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the top menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 2 weeks and is no longer valid after the first time you use it. If you still have problems, email us at MyChartHelp@primehealthcare.com or you can call our MyChart Patient Support Line at 844-237-7463.

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