Error: Please enable cookies to log in to MyChart.

TERMS AND CONDITIONS OF USE

Statement of Participation

By signing this agreement, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my Prime Healthcare care team concerning my health information via the Internet using an electronic application called MyChart.

Use of MyChart for Healthcare Services

I understand that MyChart should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 1 to 2 business days. Therefore, for all urgent matters that I believe may immediately affect my health or well-being, I will, without delay, contact Prime Healthcare by phone, and/or go to the emergency department of a local hospital, and/or dial 911.

I understand that my Prime Healthcare health care team may send me messages via MyChart. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages. By entering my valid and functional email address I have enabled Prime Healthcare to notify me of messages sent to MyChart Inbox. I will update my email address on MyChart as needed. I agree not to hold Prime Healthcare, its parent company, subsidiaries or affiliated Health Professionals under contract to Prime Healthcare, hereafter known as the “Service Provider,” liable for any loss, injury or claims of any kind resulting from MyChart messages that I fail to read in a timely manner.

I agree that all communication through MyChart will be in regard to my own health condition(s). I understand that contents of any message may be stored in my permanent medical record. I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of the MyChart terms of use. The Service Provider does not assume any responsibility for health information or services used by persons other than the MyChart enrollee.

MyChart ID and Password

I understand that I will create a unique identification (ID) code and password to be used to access my health information via MyChart. I understand that this ID and password are unique codes that identify me in the MyChart computer system. Inquiries and entries that I make via MyChart will be logged with my identity.

I understand that it is extremely important that I keep the ID and password that I use to access MyChart completely confidential. If at any time, I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the MyChart website. I understand that the Service Provider takes no responsibility for and disclaim any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password. If the Service Provider discovers that I have inappropriately shared my password with another person, or that I have misused or abused my MyChart access privileges in any way, my participation in MyChart may be discontinued by the Service Provider without prior notice.

Verification of Identity

I understand that my enrollment is contingent on verification of my identity either in person by a Prime Healthcare employee or based on comparison of my signature below, with the signature on my registration sheet in my Prime Healthcare.

Disclaimer

I understand that MyChart may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of the Service Provider. Access is provided on an “as-is, as-available” basis and the Service Provider does not guarantee that I will be able to access MyChart at any particular time.

I UNDERSTAND THAT THE SERVICE PROVIDER TAKES NO RESPONSIBILITY FOR AND DISCLAIM ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MyChart. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to access Prime Healthcare.

Surveys

I understand that from time to time I may be asked to complete patient satisfaction surveys via MyChart. Prime Healthcare, its parent company, subsidiaries and affiliated Health Professionals may analyze information submitted via MyChart as part of descriptive (demographic) studies and reports. In such cases, all of my personal identifying information will be removed.

Release of Information Request

I authorize Prime Healthcare to release my personal health information to me via MyChart. I understand that due to California Health & Safety Code Section 123148, medical providers are prohibited from releasing the following laboratory results via MyChart, even though a patient may consent to their release: “HIV antibody test; presence of antigens indicating a hepatitis infection; abusing the use of drugs; test results related to routinely processed tissues, including skin biopsies, Pap smear tests, products of conception, and bone marrow aspirations for morphological evaluation.” I understand that access to my health information is for my use only, and that I may call Prime Healthcare for a more detailed explanation of laboratory test results received via MyChart. I understand that I may revoke this authorization at any time in writing, and that I have a right to receive a copy of this authorization upon request.